Arrow Escape

Support

Help with Arrow Escape: Tap Puzzle.

Contact us

Email gayenbd@gmail.com.

To help us help you, please include:

  • your device model and operating system version (for example "Galaxy A14, Android 14" or "iPhone SE, iOS 18");
  • the game version, shown in Settings;
  • your Support ID if your question is about your data (see below).

Find your Support ID

The game doesn't use accounts, so we can't look you up by name or email. Your Support ID is a random code that lets us find the analytics data linked to your copy of the game.

  1. Open Arrow Escape and tap Settings on the home screen.
  2. Open About.
  3. Copy the Support ID shown there. If it says "No analytics data collected", the game hasn't sent us any analytics data, so there is nothing linked to your copy to access or delete.
  4. Email it to gayenbd@gmail.com with what you'd like us to do.

Use the Support ID to ask what data we hold about you (access), to correct it, or to delete it. For deletion, use the subject line "Delete my data". We process requests within 30 days. See Your choices and rights in the Privacy Policy for details.

Frequently asked questions

Where is my progress saved?

Your levels, stars, coins, boosters and settings are saved on your device. There's no account and no cloud backup yet, so uninstalling the game or resetting your device removes your progress.

I got a new phone. How do I get my purchases back?

Install the game with the same Apple ID or Google account you used to buy, then tap Restore Purchases in the Shop or in Settings. This restores Remove Ads. Coins and one-time bundle bonuses are not restored, because they're stored on the old device.

What does "Remove Ads" remove?

It removes the ads between levels and the banner ads. Rewarded ads stay available, but they're always optional: you only see one if you choose to watch it for a reward.

How do I change my ad and privacy choices?

Open Settings › Privacy settings in the game (shown in regions where it applies). On iPhone and iPad you can also change tracking permission in iOS Settings. On Android you can reset or delete your advertising ID in your device's privacy settings.

How do I delete my data?

Uninstalling the game deletes everything stored on your device. To delete the analytics data linked to your game, email gayenbd@gmail.com with the subject "Delete my data" and your Support ID from Settings › About. We'll handle it within 30 days.

Refunds for purchases are handled by Apple or Google under their refund policies. You can find more in our Terms of Service and Privacy Policy.